Customer Feedback Fans Gifts

"Rate your experience and you could win an Amazon gift voucher."

"I'd say we were pretty much on target."

"Good" "Bad" "Work on it" "Keep working - maybe it's not as bad as you think it is" "Put it to a committee" "Give up" "Make it worse" "Make it better" "Still a bad idea" "Overthink it" "Throw yourself into a pit of wild badgers" "Throw it away" "Call it done" "Sigh."

"Why won't you teach us how to handle complaints?"

'The whole floor got together and came up with a few things you could work on.'

"Get off the stage and get a copy of 'Studies of Laughter in Interaction'—I think you'll enjoy it."

Neuro, Biology, Chemistry, Feedback, Psychology, Technology, Physiology Institute

"You need to take the weak parts of your presentation and work them into something that won't get you fired."

"On reflection i think i could have coped with just 340' feedback."

"How'd I do on the test?"

'Please, Ma'am — I'm running out of paper!'

Suggestion Box

Great coaching is about being specific with feedback.

Customer Complaints - "Thank you, Thompson, for collecting the statistics."

"The boss loves the positive feedback he gets every time he says something."

"Our latest survey shows our customers basically want just three things: prompt service, and apology when mistakes occur and to be treated politely..."

Musician feedback card

How's my Sermon . . .

'It's your husband. The baby won't burp for him.'

'I'm keen on precise statistics as the next person...'

'I just want it on record that I'm delivering this for somebody else.'

"He's not good with criticism."

Joe's Bar and Grill and Focus Group.

Surveillance over the suggestion box.

'It's yet another customer survey asking about our last oil change. Was it poor, fair, very good, blissful or orgasmic?'

Focus Groupies

"Good evening. Can I start you off with a customer satisfaction survey?"

"One final question... how did you hear about us/"

"I think I'll just leave a hate tip."

"You didn't fill out our customer survey."

"Whose great idea was the four four two formation."

"Henderson, if I want feedback I'll give it to you."

"Now, I wonder whether you'd be kind enough to complete our customer feedback survey?"

'They don't really encourage feedback around here, do they?'

A great coach provides honest and constructive feedback, even when it's not what the other person wants to hear."