Service Improvement Pillows

Customer information closed - 'Very informative!'

Don't be afraid of criticism. Openly ask for feedback so you can improve service.

'Well, now that I know he's the owner's son, yes, he's the best damned wine steward I've ever seen.'

Oscar would laugh whenever he recalled his empty existence before golf.

"Valet park only"

'Right about here I added a drip coffee maker, with high caffeine premium blend coffee, to the employee break room.'

"We only got up to three 'whys' and a 'what the hell'."

"We're developing a plan to fix this."

'I think I found the bottleneck, Boss.'

"Here's something extra to cover his lousy tip. Blame his fifth grade math teacher."

"I'm Todd, your waiter, and I'd like you to think our friendship is more than contextual."

Hourglass Dumptruck

"More croutons, sir?"

We're looking at better ways to share our knowledge & expertise. But I'm not going to tell you what they are.'

Suggestion box, one for suggestions and one for 'clean' suggestions.

The Waiter

Boss: '...Let's not forget who our customers are!' (It turns out they just have one left).

"We've agreed we need more workplace kindness. Let's move on to enforcement."

Waiting staff

'No Mam. The service charge does not include a change of oil.'

Workplace bullying.

'Looking for a job with better conditions?'

'Coming to you direct from table nine; 'the polenta is cold'.'

"It's new. It's called a pre-tip. You pay me now and I'll actually bring your food before it's cold!"

"How am I supposed to know what I want to complain about before you've even said anything?"

'Who wants to help me improve morale?'

"Why, yes, I am 'still working on that.' You know what I'm not working on? Your gratuity!"

"Apart from invented a time machine and go back to 1998, does anybody have any other ideas?"

'Waiter, your tip's getting cold.'

'Sorry I'm late. My van broke down and I didn't know how to fix it.'

"I had to bite him once, but now I always get a great table."

"I'm doing my part to inspire a blue ribbon school."

Great customer care is not optional.

"Does our improvement really need to be so continuous?"