Passenger Experience Prints

Technique #54 airlines are adopting for handling excessive carry on luggage.

Airlines

Airport Security.

"If God had meant us to fly, he'd give us more leg room!"

I travelled to get away from it all. All I got away from was my luggage.

"Now boarding group 50 and up."

'The doctor will acknowlege your existance now.'

A tourist struggling with loads of luggage

"How's my tripping you up?"

'As a matter-of-fact I didn't pack my own bags...Well,well, well...Speak of the devil!'

"Did you pack your own bags?"

"Our latest survey shows our customers basically want just three things: prompt service, and apology when mistakes occur and to be treated politely..."

"Here’s the thermostat. Like all hotel thermostats, it’s just for show."

Odd Spas

"So what else can we get our customers to do online themselves and charge them for it?"

'No luggage.'

Flights suspended snowstorm

"To prevent any complaints like "when will our ordered food be served" guests can now follow the work in the kitchen on TV."

Pirates on holiday.

'Hello, Room Service?'

"As a frequent flier, you'll be entitled to stay in our airport lounge for up to a week during delays."

Excess Baggage: Perhaps you should have washed those clothes before returning home from your overseas vacation.

'There is a $15 baggage fee... a $15 airport improvement fee... a $15 full body scan fee... a $15 pat-down fee...'

Airport Security. Sir, one of your tubs is empty. That one's got my dignity!

If you don't see what you want, we don't serve your kind here.

'This room is a tad small but cozy.'

"Trust your instinct and soar! Is that all the advice you could give me for my first flight Dad?"

'Are you sure you're not wearing anything you bought overseas?'

'We'll let you know in a few minutes. Right now, we're googling your chef.'

"Frankly, your kindness and understanding are only making matters worse!"

Please continue to hold, but feel free to switch hands.

'Not only do we get to probe earthlings, we get paid for it.'

Roadwork ahead: Proceed cautiously and from love rather than negativity.

"Your call is important to us."

'How can we see our service through our client's eyes?'