Customer Feedback Enthusiast Prints

'It's yet another customer survey asking about our last oil change. Was it poor, fair, very good, blissful or orgasmic?'

"If you don't mind, please take a moment to fill out this brief customer service survey...now...while we watch."

"Our latest survey shows our customers basically want just three things: prompt service, and apology when mistakes occur and to be treated politely..."

"One final question... how did you hear about us/"

"I'd say we were pretty much on target."

"Maybe now, we could look at customer care'?"

"Good" "Bad" "Work on it" "Keep working - maybe it's not as bad as you think it is" "Put it to a committee" "Give up" "Make it worse" "Make it better" "Still a bad idea" "Overthink it" "Throw yourself into a pit of wild badgers" "Throw it away" "Call it done" "Sigh."

"Why won't you teach us how to handle complaints?"

"Remember Mr. Cockbundle is not just a 'customer', he is an important source of valuable and readily marketable data."

"Mrs. Berg calls my book report a finely crafted debut and she looks forward to my next effort."

Should not have put that suggestion in the suggestion box.'

"Get off the stage and get a copy of 'Studies of Laughter in Interaction'—I think you'll enjoy it."

Neuro, Biology, Chemistry, Feedback, Psychology, Technology, Physiology Institute

"On reflection i think i could have coped with just 340' feedback."

"How'd I do on the test?"

"Bob wait, let's do the survey first! Sir, on a scale of 1, poor, to 10, excellent, how would you rate our chase today?"

"It's time for your performance review where I damn you with faint praise."

"Are you going to ask for feedback every time you cook a meal?"

Giving feedback is a complex process.

'Please, Ma'am — I'm running out of paper!'

'Alternatively you can just focus on the CUSTOMER!'

'How dare they make these kind of suggestions?!'

Constructive Criticism 50c.

Suggestion Box

"Take this mission statement and rewrite it so that it sounds like we care about our customers."

'Negotiating skills need fine tuning.'

Great coaching is about being specific with feedback.

Customer Complaints - "Thank you, Thompson, for collecting the statistics."

"I suppose that's what happens when 'putting customers first' comes second!"

"The boss loves the positive feedback he gets every time he says something."

Suggestion box, one for suggestions and one for 'clean' suggestions.

Musician feedback card

"Just got back from the client meeting and great news. . . your work isn't dead. It's beaten senseless and run over by a dump truck...but still very much alive."

How's my Sermon . . .

GPC negotiators will only take on 'merited criticism'.