Communication Skills Mugs

Overcoming Public Speaking Anxiety

'He likes to introduce variety to his mentoring communications...'

Relate 'She's got all the faults, yet I'm the one who's over-critical'

"How to communicate better with your mate"

"Now tell me about yourself in a ten second sound bite."

'...and by persuading your bosses to send you on this course, you've all passed!'

"It just comes naturally. I have good people skills."

'How do you explain these terrible verbal SAT scores?'

"I've a patient who needs a 'chat'...have you got anyone who's completed the 'verbal communications with patients in a lighthearted, supportive but not disempowering manner' course?"

"Hello... I will be your instructor for this assertiveness training course... that is... I mean... if you don't mind!"

'Hold on, there might be someone more interesting on the other line...'

'I can say 'no' in five different languages: English, Spanish, German, Russian and Karate.'

'We never agree about anything.'

'This is a trust exercise. You're going to fall backwards and I'll catch you.'

Fear of giving presentations can grow out of all proportion.

'Have you noticed how hard this doctor's face is to read?'

'Hey! Look at me when I'm talking to you!'

Assertiveness Training Institute: 'What are you looking at?'

"You know, Ed, it's not so much what you say, it's how you say it."

'There's an assertiveness training course. Want to go?'

'How can we see our service through our client's eyes?'

'A young lady does not say 'Caw Caw', a young lady says, 'Hello, I'm a crow of quality'.'

Stilted Conversation.

'I've got a client who needs to chat to someone...Have you got anyone who's completed the 'verbal communication with clients in a personal supportive but not disempowering' course!'

"If you were slipping inexorably into psychosis, you'd tell me, wouldn't you?"

"Do you think that I nag you too much, Ralph?"

'She hasn't finished her client care course yet!'

"I'm glad you were satisfied with the service but please don't tell people or everyone will expect it."

'Now that we've evolved, we should work on our people skills.'

Non-verbal Management Skills.

"I like that new chap Jenkins. Seems to be a good listener."

"Some hear me loud. Some hear me clear. No one hears me loud and clear."

"I don't think it would be a good idea to ask for a raise right now."

"Use your inside voice."

Team member in face masks cannot be heard by older boss in meeting.