Communication Skills Mugs

Overcoming Public Speaking Anxiety

Compulsive Interrupters Support Group.

'He likes to introduce variety to his mentoring communications...'

Relate 'She's got all the faults, yet I'm the one who's over-critical'

"How to communicate better with your mate"

"Now tell me about yourself in a ten second sound bite."

'...and by persuading your bosses to send you on this course, you've all passed!'

"It just comes naturally. I have good people skills."

'How do you explain these terrible verbal SAT scores?'

"I've a patient who needs a 'chat'...have you got anyone who's completed the 'verbal communications with patients in a lighthearted, supportive but not disempowering manner' course?"

"Hello... I will be your instructor for this assertiveness training course... that is... I mean... if you don't mind!"

'How can we see our service through our client's eyes?'

Stilted Conversation.

'A young lady does not say 'Caw Caw', a young lady says, 'Hello, I'm a crow of quality'.'

'Just FYI...so far your overall communication scores are pretty dismal. Do go on.'

'Hold on, there might be someone more interesting on the other line...'

'We never agree about anything.'

Fear of giving presentations can grow out of all proportion.

'I can say 'no' in five different languages: English, Spanish, German, Russian and Karate.'

'There's an assertiveness training course. Want to go?'

"You know, Ed, it's not so much what you say, it's how you say it."

Assertiveness Training Institute: 'What are you looking at?'

'Hey! Look at me when I'm talking to you!'

'Have you noticed how hard this doctor's face is to read?'

'This is a trust exercise. You're going to fall backwards and I'll catch you.'

'I've got a client who needs to chat to someone...Have you got anyone who's completed the 'verbal communication with clients in a personal supportive but not disempowering' course!'

"If you were slipping inexorably into psychosis, you'd tell me, wouldn't you?"

"Do you think that I nag you too much, Ralph?"

'She hasn't finished her client care course yet!'

"I'm glad you were satisfied with the service but please don't tell people or everyone will expect it."

'Now that we've evolved, we should work on our people skills.'

Non-verbal Management Skills.

"I like that new chap Jenkins. Seems to be a good listener."

"Some hear me loud. Some hear me clear. No one hears me loud and clear."

"Hi I'm your trainer for today so shut up and listen!"