Communication Mugs

"Son, if you can't say something nice, say something clever but devastating."

"I'll start thinking outside the box when the box is empty."

"I'm sorry darling, did I just say, 'I hate you with every micro-fiber of my being'?"

Communication Breakdowns

"O.K., I'm sitting. What is it?"

'I was just ringing to see if you received the letter about the e-mails I sent you?'

Effective communications

"I do support your right to free speech - I just don't support your tone."

"I've never forgiven him for that thing I made up in my head."

"Have your people get in touch with my people."

How Life Changes In A Paperless Society.

Well look, I'm afraid I really must run...

"I'm sorry – you have the wrong language."

'I can get the latest market news from the New York stock exchange.'

"How small will he get?"

"When you say, 'It's all good' what you really mean is, 'I don't care'."

The male conversation enhancement pill.

"Who called this meeting again?"

Plain English group.

'This is gobbledygook. I asked for mumbo-jumbo.'

We can do ANYTHING if we all work TOGETHER.

"I need an interpreter. Send in someone who speaks jargon."

"This concludes my lecture on non-verbal communication. Any comments or questions?"

Information vs. confusion

BMA told to radically overhaul communications.

'The Doctor will see you now. Here's your medical jargon dictionary.'

Feedback doesn't need to be negative.

"Despite years of management training john still found it difficult to give negative feedback."

'Do you ever communicate as a family by just speaking?'

Boss: 'Speak up Smythe, I know you've got an opinion, I told you what it was in my email this morning!'

'You can stop saying 'uh-huh'! I stopped talking to you an hour ago!'

"He's not in today. You can email, comment on his blog, tweet him, leave a voicemail or contact him on Facebook. I can't take a message. That's above my payscale."

'It's not what you say, John, it's how you say it.'

Active listening, session 1 "I'm afraid turn out isn't as high as we'd hoped,three of them misheard the date,five got the time wrong and everyone in sales went to a hotel in Scarborough by mistake."

'There are no stupid questions, so let's also agree there are no stupid answers.'