Feedback Form Foe Prints

"Just how fed up with customer services feedback are you: (a) very (b) extremely (c) incandescent with rage (d) don't ask if you value your life?"

"Good" "Bad" "Work on it" "Keep working - maybe it's not as bad as you think it is" "Put it to a committee" "Give up" "Make it worse" "Make it better" "Still a bad idea" "Overthink it" "Throw yourself into a pit of wild badgers" "Throw it away" "Call it done" "Sigh."

"Why won't you teach us how to handle complaints?"

"O.K., O.K., people - we're not workshopping these, they're already set in stone."

Feedback should be sought for genuine reasons, not because you want compliments. . .

'Here's another one that'll make you blow your stack.'

"Get off the stage and get a copy of 'Studies of Laughter in Interaction'—I think you'll enjoy it."

Neuro, Biology, Chemistry, Feedback, Psychology, Technology, Physiology Institute

'Incredibly Inexpensive Sound Engineers. Pretty Good Sound Engineers, 12 the price, 23 the quality. You'll hardly notice the occasional feedback.'

Suggestion box which shreds forms placed in it.

"Let me put it this way: I'm hitting 'Unlike' and 'Unhire.'"

"On reflection i think i could have coped with just 340' feedback."

'Does anyone else have any complaints?'

"How'd I do on the test?"

"Despite years of management training john still found it difficult to give negative feedback."

'Please, Ma'am — I'm running out of paper!'

Suggestion Box

Great coaching is about being specific with feedback.

Customer Complaints - "Thank you, Thompson, for collecting the statistics."

'The customers' suggestions make a lot of sense. I say, let's hire the customers and fire the staff!'

"The boss loves the positive feedback he gets every time he says something."

'-Must remember to empty that...'

Four Types of Critics

Musician feedback card

How's my Sermon . . .

GPC negotiators will only take on 'merited criticism'.

"He's not good with criticism."

'I just want it on record that I'm delivering this for somebody else.'

"Rate your experience and you could win an Amazon gift voucher."

"I'm sorry, but you're under-overqualified and over-underqualified."

Joe's Bar and Grill and Focus Group.

Suggestion box escape.

Focus Groupies

"On reflection I think I would've been happier with just 240 degree feedback."

'Leave us your suggestions here.' (The suggestion box is a shredder)