Feedback Analyst Gifts

"Nigel takes criticism from customers really seriously!"

"Our work is all about communication, we need to have an empathy for our clients."

"Are you sure these comment cards are anonymous?"

"I'd say we were pretty much on target."

"Good" "Bad" "Work on it" "Keep working - maybe it's not as bad as you think it is" "Put it to a committee" "Give up" "Make it worse" "Make it better" "Still a bad idea" "Overthink it" "Throw yourself into a pit of wild badgers" "Throw it away" "Call it done" "Sigh."

"Why won't you teach us how to handle complaints?"

"O.K., O.K., people - we're not workshopping these, they're already set in stone."

Feedback should be sought for genuine reasons, not because you want compliments. . .

'Here's another one that'll make you blow your stack.'

"Mrs. Berg calls my book report a finely crafted debut and she looks forward to my next effort."

Should not have put that suggestion in the suggestion box.'

Neuro, Biology, Chemistry, Feedback, Psychology, Technology, Physiology Institute

"Get off the stage and get a copy of 'Studies of Laughter in Interaction'—I think you'll enjoy it."

Suggestion box which shreds forms placed in it.

"On reflection i think i could have coped with just 340' feedback."

'Does anyone else have any complaints?'

"How'd I do on the test?"

"It's time for your performance review where I damn you with faint praise."

"Are you going to ask for feedback every time you cook a meal?"

"Bob wait, let's do the survey first! Sir, on a scale of 1, poor, to 10, excellent, how would you rate our chase today?"

Giving feedback is a complex process.

"Despite years of management training john still found it difficult to give negative feedback."

'Please, Ma'am — I'm running out of paper!'

'How dare they make these kind of suggestions?!'

Constructive Criticism 50c.

Suggestion Box

'Negotiating skills need fine tuning.'

Great coaching is about being specific with feedback.

Suggestion box: 'Build a bigger Complaints box'.

Customer Complaints - "Thank you, Thompson, for collecting the statistics."

'The customers' suggestions make a lot of sense. I say, let's hire the customers and fire the staff!'

Suggestion box, one for suggestions and one for 'clean' suggestions.

"The boss loves the positive feedback he gets every time he says something."

How's my Sermon . . .

"Just got back from the client meeting and great news. . . your work isn't dead. It's beaten senseless and run over by a dump truck...but still very much alive."