
'And what seems to be wrong with the sprayer, sir?'
Decorate their office or break room with prints that highlight the humor and patience required in complaints handling. A humorous statement piece for any complaints department professional.
'And what seems to be wrong with the sprayer, sir?'
"Why won't you teach us how to handle complaints?"
'To hear our privacy policy, please tell us you credit card and social security numbers...'
"Providing great customer care is of course important, but shall we start with how you manage forms TG-45S through to NSD-89b."
'A word of advice, the squeaky wheel gets the totally organic, 0 trans-fat, soy-based lubricant.'
"I've got your letter in front of me now, sir."
"I said FETCH! Not KVETCH!"
"Before you speak to the manager, we want to congratulate you on being our one millionth irate customer."
'It's Mr. Stebbins...he's getting back to you with a vengeance.'
Complaints about how we handled your complaint.
'No, we don't take complaints, we SELL complaints.. If the sign said POPCORN, you wouldn't try to GIVE me popcorn, would you?'
Awkward customers.
'Of course I care, madam!'
"You have to follow the guidance on dealing with complaints precisely or else the shredder gets blocked."
"How am I supposed to know what I want to complain about before you've even said anything?"
Sharings,,,formerly complaints,
Ryanair refunds
'I realize working in the Complaints Department can be tough. But it must be a thrill to work with the public on a daily basis.'
'Your security system works too well!'
'The food's lousy! The water's too cold! The pond needs cleaning! You should feed us more often!'
"I want to complain about how long I've had to queue to make my complaint."
'I know I can handle the complaint department. I've been married for 20 years.'
"Jones, we're transferring you to the complaint department. We need someone who's a sorry sight."
Complaint clerk presses button to drop customer through trap door
'Every complaint is a 'learning experience', now we're going to learn how to hide them behind the filing cabinet!'
"I don't get it...my boss once said that he loves animals...just last week he called me 'the laziest dog he did ever see.' But yet he fired me..."
Customer Service - 'No - I demand to speak to your real manager!'
'-and remember,Higgins-it's the fault that counts!'
"Well, I have arranged the pick-up of your shipment, sir. Do you already want to raise the complaint about the miscarriage, sir?"
"Look, I'm always happy to help customers with their problems. But you're talking to the wrong idiot."
Complaints department.
"Your issue should be simple to resolve. I'll just go and get someone less qualified to help you."
Customer Services - Ten complaints or less.
Complaints department has an unreachable door handle.
"Customer complaints are a 'learning' experience... and the first thing you need to learn is how to use the office shredding machine."
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